Privacy Policy

Who we are

Wolverhampton Private Clearances is a trading division of Shropshire Expert Cleaners LTD. We provide specialist house clearance, bereavement, after-death, biohazardous and trauma-related clearance services across Wolverhampton, the West Midlands and Shropshire.

For any questions about this policy or your data, contact us at specialists@shropshirecleaners.expert or call 0800 193 3699.

What information we collect

We may collect the following information when you enquire about or book a clearance:

• Your name, address, email address and phone number
• Property address and access details
• Photographs, videos or descriptions of the property or items to be cleared
• Information about the type of clearance required and any special circumstances
• Payment and invoicing information
• Correspondence, including WhatsApp messages, emails and phone notes
• Feedback, reviews or complaints

How we collect your information

We collect information directly from you through:

• Our website contact and remote-quote forms
• Phone calls, WhatsApp messages and emails
• Site visits and written quotations
• Referrals from solicitors, councils, landlords or family members (only where they have your permission to share your details)

How we use your information

We use your personal data to:

• Provide accurate quotations and assess clearance work
• Arrange and carry out clearance services
• Issue invoices, waste transfer notes and other legal documentation
• Communicate with you before, during and after the job
• Comply with legal, regulatory and insurance requirements
• Improve our services and respond to feedback

We do not sell your personal information. We do not use your data for automated decision-making or profiling.

Legal basis for processing

We process personal data on the following legal bases:

• Contract: processing is necessary to provide the quotation and clearance service you have requested.
• Legal obligation: we must keep certain records, such as waste transfer documentation, for regulatory and tax purposes.
• Legitimate interests: managing our business, preventing fraud and improving service quality.
• Consent: where you have explicitly agreed, for example to receive marketing communications.

Photographs and videos

When you send photographs or videos for a remote quote, we use them solely to assess the scope of work, estimate cost and plan safe access. Images may be stored securely while your enquiry is active and for a reasonable period afterwards in case of follow-up questions or disputes.

We will not publish, share or use your images for marketing without your explicit consent. If we request permission to use before-and-after photographs for promotional purposes, you are free to refuse with no impact on your service.

Who we share your data with

We only share your personal information when it is necessary to complete the work you have asked us to do:

• Licensed waste carriers, recycling centres and incineration facilities (minimal details only)
• Gas Safe registered engineers, electricians or other certified professionals arranged on your behalf
• Our insurers or legal advisers in the event of a claim or dispute
• Regulatory bodies where required by law

Where we share data with trusted third parties, we ensure they handle it securely and only for the specific purpose required.

How long we keep your data

We keep your personal data only for as long as necessary. Typically, this means retaining enquiry and job records for up to seven years to meet tax, insurance and regulatory requirements. Photographs and videos sent for remote quotes are usually deleted within 12 months unless you ask us to remove them sooner or we need to retain them for legal reasons.

Your data protection rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data where there is no legal reason for us to keep it
• Object to or restrict certain types of processing
• Withdraw consent at any time where we rely on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at specialists@shropshirecleaners.expert.

Data security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. This includes secure devices, password protection, limited staff access and encrypted communication where available.

Cookies and analytics

Our website may use basic analytics and functionality cookies to understand how visitors use the site and to improve performance. We do not use invasive tracking or advertising cookies. You can manage cookie preferences through your browser settings.

Links to other websites

Our website may contain links to our parent company, Shropshire Expert Cleaners LTD, and our referral partner No Chain Properties, or other trusted partners. This privacy policy applies only to Wolverhampton Private Clearances. Please review the privacy policy of any external site you visit.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. Please check back periodically.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: specialists@shropshirecleaners.expert
• Phone: 0800 193 3699 (24-hour line)
• WhatsApp: 07462 479 576

You can also view the privacy policy of our parent company at https://www.shropshirecleaners.expert/website-privacy-policy.