Exactly what to send for an accurate remote quote on mattress removal, carpet uplifting and specialist clearances in Shropshire — WhatsApp on 07462 479 576, the photo checklist, and when a free site visit is needed instead.
Many people contacting us cannot easily meet us at the property — executors living abroad, solicitors acting for an estate, landlords with keys but no time, and families who understandably do not want to go inside. Remote quoting solves that, provided we get the right information. With 17+ years of specialist clearance experience, here is precisely what to send.
Send it by WhatsApp, not email
Pictures and video should be sent by WhatsApp to 07462 479 576. This is WhatsApp only — images cannot be emailed to that number. WhatsApp keeps photo quality high enough to assess staining and penetration, keeps everything in one thread, and lets us ask a follow-up question immediately instead of a day later.
The information checklist
- Your name
- The property post code
- Your email address, so written quotes and paperwork can be issued
- A brief description of the event — death, accident, infection, mould, hoarding, tenancy end
- Clear pictures and video of the affected area
- Which floor the room is on
- Whether access is easy via the front or rear entrance
- Whether there is dedicated parking
How to take useful photos
- Put the main light on, then take one wide shot of the whole room from the doorway
- Take a close shot of each stained or contaminated area, with something for scale
- Photograph the bedframe and the carpet directly beneath a mattress
- Include the access route: hallway, stairs, doorways and the loading point outside
- Add a slow video walking the room rather than a single still
One room remote, two rooms or more we visit
A single room — one mattress, one carpet, one contained area — can normally be quoted remotely from good photos and video. Two rooms or more require a visit and assessment, which is free of charge. We also reserve the right to request a visit if pictures are unclear or the work appears more complicated than the images suggest; in our experience that protects you from a re-quote mid-job.
Using the forms on our service pages
Our carpet and underlay uplifting and mattress removal pages each carry a remote quote form. Complete the details, select your pictures or video, and the form builds a structured summary for you to send — either straight into WhatsApp or as an email. Because messages are sent from your own app, you attach the selected files in that final step, which means your images never sit on a third-party web server.
Where enquiries go
Every form and email enquiry reaches our specialist team at specialists@shropshirecleaners.expert. Urgent situations — an unattended death, a tenancy handover, a police release — are better handled by phone on 0800 193 3699, answered 24 hours a day.
What you receive back
- A written, itemised quotation, normally within 24 hours
- Scope, sequence and timescales in plain English
- Confirmation of disinfection, incineration and the paperwork issued (DOC and consignment notes)
- Deposit and balance terms, with no verbal-only estimates
A remote quote is only as good as the pictures behind it. Five minutes spent photographing properly is what makes a fixed price hold on the day.
Wolverhampton Private Clearances is the specialist clearance division of Shropshire Expert Cleaners LTD, with 17+ years of specialist clearance and decontamination experience, providing house clearances, bereavement and probate clearances, after-death clearances, biohazardous clearances and hoarder clearances across Wolverhampton, Telford, Shrewsbury and Stafford. Call 0800 193 3699 at any hour.